HAVE QUESTIONS?

Welcome to the “Questions and Answers” page of jptidetackle.shop. Here, we answer some common customer questions to help you better understand our services and policies. If you have additional questions, please feel free to contact our customer service team.

1. How do I place an order?
   You can place an order by browsing products on the website and adding the selected items to the shopping cart. After completing your purchase, please proceed to the checkout page and follow the prompts to enter your account information or check out as a guest and select your payment method to complete your order.
2. Can I modify my order?
   Once an order is confirmed and processed, our system will automatically generate the shipping process and it cannot usually be modified. However, you can contact customer support to request special handling before shipping. If you need to change the order information, please contact us as soon as possible.
3. How do I track my order?
   After your order is shipped, you will receive an email with tracking information. You can track the status of your package through the link in the email or by visiting our website.
4. How do I process returns and exchanges?
   If the item you received is defective, damaged, or does not match your order, please contact us within 14 days of receiving the item to request a return or exchange. Please ensure that the item is in its original condition, unopened, and with its original packaging. Please check our Returns page for a detailed return policy.
5. How do I handle payment issues?

If you have problems with the payment process, please check that your payment information is correct, including your credit card information and billing address. If the problem persists, please contact customer service for assistance.

6. Do you ship internationally?

Yes, we ship internationally, but the cost and delivery time vary by country. At checkout, you will see the shipping options and costs applicable to your country.

7. How do I contact us?
   If you have additional questions or need further assistance, you can contact us at:

Email: johnathonparker@jptidetackle.shop
Phone: (561) 949-6036

Thank you for visiting jptidetackle.shop. We look forward to serving you and hope you have a pleasant shopping experience in our store!