RETURNS OR EXCHANGES

Thank you for choosing jptidetackle.shop! We are committed to providing you with high-quality products and a great shopping experience. If you are not satisfied with your purchase, here are our refund terms:

Refund Eligibility: You have 14 days from the date you received the product to request a refund. Please ensure that the product is unused, intact, and in its original packaging.

Return Process:

Please provide your order number and purchase date when requesting a refund.

Contact our customer service team to obtain a return authorization and get detailed return address and instructions.

Include your return authorization information in the return package to help us process your request quickly.

Refund Processing: Once we receive and inspect the returned product, we will normally process a refund within 7 business days. Refunds will be refunded to your original payment method.

Shipping Costs: If the return is due to a defective product or the wrong product was sent, the shipping costs will be borne by us. If you request a refund for other reasons, the shipping costs will be borne by you.

Special cases: For certain items that cannot be resold, such as personalized or opened food products, no refunds will be accepted. If the item you received is defective, please contact customer service immediately and we will do our best to help you solve the problem.

Thank you for your understanding and support, we look forward to providing you with better service! If you have any questions, please feel free to contact us.